Retail Store Manager - Flagship Store - Delhi

• Handling customers at the store and providing exact product information as per the customer needs.
• Handle customers leads/ queries via phone, email, live chat and social media
• Ensure timely reach out to customers to update on new collections, promotions and able to cross sell
• Adept at closing online leads through active engagement on call/video call
• Customer Service and Sales: Managing the floor activities in terms of customer service & relationship building with the customers
• Offering Styling advice to customers at the store & on video calls
• Creating Activities and promotional activity calendars for the store
• Visual Merchandising of the store
• Basic Inventory Management (with Inventory Controller) and ensuring regular stock updates for refilling/reordering
• Provide Regular Relevant Feedback to the back-end operations team
• Making daily reports in terms of sales & customer services
• Manage store cash and expense
• Providing detailed merchandise feedback to the respective merchandise department
• Team Management and maintaining hospitality guidelines for greeting customers and guests

Ideal Candidate

• Independently run the store as a profit center. Target driven and entrepreneurial mindset
• You should have worked in a fashion/ e commerce set up for 3-4 years and have excellent written and oral communication skills
• Well versed with excel, other web interfaces and willing to invest time in learning
• Process Oriented with an eye for detail

write to us with your resume - hr@travellingtrunk.in