Online Sales Advisor and Customer Service Executive - Delhi

Online Sales Advisor and Customer Service Executive

The Weaver Story corporate office in Delhi is an experience in itself. As the Customer Service and Sales Advisor you will be responsible for ensuring top notch sales and servicing to all our customers

Primary Job Role

  • Answer general customer inquiries thought calls, Live chat, emails, Social media until inquiry is closed.
  • Manage customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received.
  • Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, order details and fulfillment until delivery
  • Ensure customer reviews and feedback post delivery and share feedback internally
  • Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.

Ideal Candidate Profile

  • Candidate should have 1 - 3 years of experience in an e-commerce set up with experience of managing sales and service.
  • As a luxe fashion store we have customers across the globe. Managing timelines and delivering within the defined TAT is a basic expectation from the candidates applying for this role.
  • Well versed with excel and other online response management tools and chat products
  • Excellent written and oral communication skills and polite and courteous nature

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